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Patient Advice and Liaison Service (PALS)


How does the Patient Advice and Liaison Service or PALS work?


PALS offers advice and support to patients, clients, service users, their families and carers. 


PALS can offer information on NHS services and procedures. 


PALS listens and deals with your needs as quickly as possible.  If we cannot deal with it directly, we will come back to you as soon as we can, or put you in touch with someone who can help you.

We provide a friendly and confidential service dedicated to improving services for patients and service users.

From April 1, 2011 for enquiries about community services such as audiology, community nursing,  foot health and childrens health and so on, please contact the PALS team at Heart of England NHS Foundation Trust which now manages these services

The Heart of England PALS team have offices at  Heartlands, Solihull and Good Hope Hospitals open Monday to Friday between 9am and 5pm. You can contact PALS using the phone numbers below or email the PALS team at


Heartlands Hospital  (0121) 424 1212

The PALS office is located behind the reception in the new main entrance. 


Solihull Hospital  (0121) 424 1212

The PALS office at Solihull is located in the main entrance. 


Good Hope Hospital  (0121) 424 7889

The PALS office at Good Hope is located in the Main Treatment Centre


For issues relating to dental and GP issues please contact the PALS Service at Solihull Primary Care Trust as follows



Solihull Primary Care Trust

Friars Gate

Stratford Road


B90 4BN

Freephone: 0800 783 2894

An answer phone is used on the freephone number.  Please leave a message and your telephone number.  A member of the PALS staff will get back to you as soon as possible.



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